Privacy Policy

Your Privacy

Your privacy is important to us at Intelsat. Which is why we believe in an active approach to safeguarding your privacy online. Our policy covers the types of information we collect and how Intelsat treats personal information. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.

Our Policy

Every user of MyIntelsat is registered and accesses the site and its information by means of a personal sign-on and password. We are committed to the confidentiality of the information contained in this site, and we are committed to the confidentiality of information which is made available for the exclusive use of authorized employees and representatives of your Company. Any information gathered through your use of this website is not shared outside our company. You can use our website with the assurance that we will not disclose your personal information to third parties without your consent.

We do not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. This entire site is hosted on a secure server. The secure server encrypts all information you input before it is sent to us. Furthermore, all of the user data we collect is protected against unauthorized access.

Intelsat takes every precaution to protect our users' information. When you submit sensitive information via the website, your information is protected both online and off-line. Your MyIntelsat account is password-protected so that only you can access it and view the member information relevant to the account. We recommend that you do not divulge your password to anyone. Intelsat will never ask you for your password in an unsolicited phone call or e-mail. Ultimately, you are responsible for maintaining the secrecy of your passwords and any account information.

Remember to sign out of your account and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if your computer is accessible to others or if you share a computer with someone else. Avoid accessing the site using a computer in a public place like a library or Internet cafe.

  • When you register, we need to know your name, e-mail address, phone number, and company affiliation. This allows us to establish your identity and present information most useful to you as an individual.
  • We monitor customer traffic patterns and site usage to help us develop the design and layout of the site.
  • We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services, and special events and news items we think you'll find valuable. If you would rather not receive this information, simply let us know via e-mail.

If you use one or more of the many features of our sites, in addition to other purposes described in this Privacy Policy, we will use the information you supply for the purpose of providing the services you've requested.

These features may include:

  • Contact forms
  • Opt in email for news releases, events or investor relations

Depending on the feature you use, we may collect one or more of the following types of personally identifiable information: name, address, phone number, email address, username and password. If you do not provide this information, you may not be able to request additional information or be able to view customized parts of the site.

If you specifically request follow-up contacts by Intelsat or ask to be put on our email list when you register, we may contact you from time to time. However, unless you specifically request communication from Intelsat, we will not contact you.

We may use the personal information you provide us to improve our marketing and promotional efforts; to statistically analyze website usage; and to improve our features and the content of our sites. This would never opt you into a service you did not request.


No data transmission over the internet can be guaranteed to be entirely secure. As a result, while we always use all reasonable efforts to protect the personal information you provide to us, we cannot guarantee the security of your information and the submission of data is thus at your own risk.


Like most companies, we use "cookie" technology on our site to collect aggregate information. When you visit our site, the cookie tells us whether you've visited us before or are a new visitor. This allows us to measure the effectiveness of our site for new and returning visitors. The cookie captures only personal information that you have voluntarily entered on our site and is used only to pre-populate forms. Additionally, the cookie does not extract any information from your computer. Cookies are simply the best way for us to be able to offer you the most enjoyable and hassle-free online environment.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Information Sharing and Disclosure

Intelsat does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:

We provide the information to trusted partners who work on behalf of or with Intelsat under confidentiality agreements. These companies may use your personal information to help Intelsat communicate with you about offers from Intelsat. However, these companies do not have any independent right to share this information.

We transfer information about you, if Intelsat is acquired by or merged with another company. In this event, Intelsat will notify you before information about you is transferred and becomes subject to a different privacy policy.

Questions and Suggestions

If you have questions or suggestions, please feel free to contact us.

Intelsat Corporation 7900 Tysons One Place
McLean, VA 22102-5972
Customer Assistance (24-hour): +1 703 559 6800